ach44's Privacy Policy
Protecting your personal information is our top priority at ach44. This document explains what data we collect, why we collect it, and how we keep it secure.
Introduction & Scope
This Privacy Policy ("Policy") is issued by the entity operating the ach44 platform ("ach44", "we", "our") and applies to all services, web pages, and applications on ach44.bar. The terms set out in this Policy should be read together with our Terms & Conditions.
By using any ach44 service, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services or contact our support team.
We may update this Policy from time to time. Any changes will be reflected by an updated date on this page, and if the changes are significant we will notify you by email or through the platform.
What Data We Collect
ach44 only collects data that is necessary to provide our services, ensure security, and improve your experience. We never collect irrelevant or excessive information.
Personally Identifiable Information (PII)
During account registration and verification, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- Current address
- Information required for financial transactions
Financial Information
To process deposits and withdrawals, we collect information related to your payment methods. ach44 supports Bangladesh's major mobile banking services — bKash, Nagad, Rocket, Upay — and bank transfers. We never store your full bank PIN, password, or card number.
Technical & Usage Data
When you use ach44, the following information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Platform activity logs (login times, game sessions, transaction history)
- Cookie and session data
Purpose of Data Use
Collected data is used only for the specific purposes listed below. ach44 never sells your data.
Account management & security
Your data is used to create, verify, and protect your account. SSL encryption is used to detect and prevent fraudulent activity.
Processing financial transactions
Your data is needed to accurately process deposit and withdrawal requests and to maintain transaction history.
Providing customer support
Your account information is used to resolve your issues and ensure a better support experience.
Service improvement & analytics
Anonymous usage data is analysed to improve platform performance and enrich the user experience.
Compliance with legal obligations
Data is retained to maintain records under applicable laws and regulations and to cooperate with investigative authorities.
Relevant communications
Emails or notifications are sent to keep you informed about bonuses, promotions, and important account updates.
Disclosure of Data to Third Parties
ach44 does not sell or lease your personal data to any third party. However, data may be shared in the following limited circumstances:
1. Service provider partners
Only the minimum necessary data is shared with trusted third parties for payment processing, technical infrastructure management, and fraud prevention. These partners operate under strict confidentiality agreements.
2. Legal requirements
Data may be disclosed in response to a court order, a lawful request from an investigative authority, or as required by applicable law. In such cases we always disclose only the minimum information necessary.
3. Corporate transactions
User data may be transferred in the event of a business merger, acquisition, or asset transfer. You will be notified in advance in such circumstances.
4. Responsible gaming services
Limited data may be shared with responsible gaming organisations at your request or in the interest of your protection. For more details, visit our Responsible Gaming page.
Cookies & Tracking Technologies
The ach44 website uses cookies to function properly and to improve your experience. Cookies are small data files stored in your browser.
Essential cookies
These cookies are essential for the basic operation of the website — maintaining login sessions, security verification, and saving your preferred language and settings. Without them, the platform cannot function properly.
Functionality cookies
These cookies are used to remember your previous preferences and usage patterns, so you do not have to change your settings again after each login.
Analytics cookies
Anonymous statistics are collected to understand how different parts of the platform are being used. This data does not directly identify any individual. You can control cookies at any time through your browser settings, though some features may become limited.
Data Security Measures
ach44 follows industry-standard technologies and practices to protect your data.
SSL encryption
All data transmissions are secured with SSL/TLS encryption.
Secure infrastructure
Data is stored on secure servers and regular security checks are carried out.
Access controls
Only authorised staff are granted limited access to the data they need.
Regular audits
Regular system audits are conducted to identify security vulnerabilities.
However, no method on the internet is 100% impenetrable. Despite our best efforts, we cannot entirely rule out the possibility of a security breach. If you notice any suspicious activity, please notify our support team immediately.
Data Retention Period
ach44 retains your data only for as long as it is needed for the relevant purpose or as required to meet legal obligations.
- Active account data: Retained for as long as the account remains active.
- Financial transaction records: Retained for a specified period after the transaction is completed, as required by law.
- Closed account data: After account closure, records are kept for the period necessary to meet legal and regulatory obligations, then securely deleted.
- Analytics data: Anonymised statistical data may be retained for long-term service improvement.
Your Data Rights
As an ach44 user, you have the following rights over your personal data. To exercise these rights, please contact our support team.
Right to access your data
You may request at any time what data we hold about you. We generally respond to straightforward requests in a timely manner.
Right to correct your data
If your account contains incorrect or outdated information, you may request a correction. Identity verification may be required for changes to your name, address, or contact details.
Right to delete your data
In certain circumstances you may request the deletion of your personal data. However, data may need to be retained where there are legal obligations or ongoing disputes.
Right to object to data processing
You may object to marketing communications or certain types of data processing. This preference can be changed through your account settings or by contacting support.
Right to data portability
You may receive a copy of your data in a structured, machine-readable format. To exercise this right, please contact the support team.
Protection of Minors' Data
ach44 is strictly a platform for users aged 21 and above. We do not knowingly collect data from anyone under the age of 21. An age verification process is followed at account registration.
If it comes to our attention that data from a minor has been collected, that account will be closed immediately and the relevant data will be deleted.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. ach44's support team is available 24/7 to assist in both Bengali and English.
Live Chat
24/7 instant support — log in to the platform to get started.
Email Support
For privacy-related complaints, including the subject line "Privacy Complaint" will help us assist you more quickly.
To learn more about ach44, visit our About Us page or find answers to common questions in our FAQ.