Frequently Asked Questions
All your questions about ach44 answered in one place
Withdrawals, deposits, verification, VIP cashback — whatever question you have about the ach44 platform, you will find a detailed answer here in English.
Whether you are new to ach44 or a regular player, all kinds of questions come to mind. How long will the money take to arrive, what documents are needed, how do you earn VIP cashback — this page gives clear and straightforward answers to all of those questions. Every answer has been written in line with our platform's actual rules. Click the sections below to find what you are looking for.
Frequently Asked Questions
Withdrawals
Withdrawal requests at ach44 are usually processed within 15 minutes to 2 hours. For bKash, Nagad, Rocket, and Upay it is often even faster. Bank transfers may take a little longer, but funds should arrive within 2 hours at most.
If more than 2 hours have passed and the money still hasn't arrived, check your account's withdrawal history. If the request shows as "Pending", contact our support team via live chat. Withdrawals may be on hold if verification is incomplete or wagering requirements have not been met.
Yes, ach44's withdrawal service runs 24 hours a day, 7 days a week. Whether it's the middle of the night or a public holiday, you can submit a request at any time. Thanks to automated processing, most withdrawals go through at normal speed even during off-peak hours.
Yes, for security reasons ach44 only sends funds to a wallet or bank account registered in your name. Withdrawals to an account in someone else's name are not possible. This is a mandatory rule to protect your money.
The minimum withdrawal amount at ach44 is ৳1,000. Requests for less than this amount will not be accepted. Please confirm the amount and only submit a request when your balance is sufficient.
Deposit Questions
ach44 does not charge any deposit fees of its own. However, your mobile banking provider (such as bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. Check the relevant provider's website or app to find out about those charges.
After making a deposit, your balance usually updates within a few minutes. If it takes more than 15 minutes, contact us via live chat with the transaction ID and a screenshot of the transfer. With proof provided, our team can resolve it quickly.
After logging in to ach44, go to the deposit page and select Nagad as the payment method. Enter the amount and send money from the Nagad app to the number shown on screen. Keep the reference number — it will be useful if anything goes wrong.
The minimum deposit amount at ach44 is ৳200 for all payment methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, this limit stays the same.
Verification & Documents
Identity verification (KYC) is essential for the security of your account. It confirms that the account belongs to you and prevents anyone else from making transactions in your name. It also helps prevent fraudulent activity and keeps the platform safe for everyone.
For proof of identity, a National ID card (NID), passport, or driving licence is accepted. For proof of address, a recent utility bill or bank statement can be submitted. Images must be clear and complete — cropped or blurry images will not be accepted.
If your verification is rejected, our support team will let you know the reason by email or live chat. This usually happens due to poor image quality or mismatched information. Submitting corrected documents will restart the verification process.
ach44 uses SSL encryption, so all uploaded documents are stored securely. Your personal information is not shared with any third party. For more details, please see our privacy policy page.
You can play games to a limited extent after registering, but verification is mandatory before making a significant withdrawal. It is best to complete verification as soon as possible so there are no delays when you need it.
VIP & Cashback
ach44 has 5 VIP levels in total, each with weekly cashback:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.3% weekly cashback
- Gold — up to 0.5% weekly cashback
- Platinum — up to 0.6% weekly cashback
- Diamond — up to 0.8% weekly cashback
Each week, a set percentage of your total bets is returned to your account as cashback. It is calculated based on the maximum rate for the VIP level you are on. Cashback is added at the start of each week based on the previous week's activity.
As your VIP level increases, so does your cashback rate. Higher-level members also get priority access to special promotions, faster support, and exclusive offers. Diamond members enjoy the top-tier benefits and have access to personalised service.
Playing regularly and staying active is the main way to advance your VIP level. The more consistently you play at ach44, the faster you can move to the next level. Your progress at each level can be tracked on your account dashboard.
VIP cashback is added to your account balance and the terms of use are governed by the rules of the relevant promotion. Visit the platform's promotions page or ask our live chat support for detailed terms.
ach44 offers a 100% bonus on your first deposit, up to a maximum of ৳15,000. For example, deposit ৳1,000 and you will receive ৳1,000 in bonus funds — giving you ৳2,000 in total. The wagering requirement for this bonus is 25 times the bonus amount (for example, ৳25,000 in bets for a ৳1,000 bonus).
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